FAQs – Vulcan Bags


FAQs

HOW LONG DOES SHIPPING TAKE AND HOW DO I TRACK MY ORDER?

We ship worldwide! Please see our Shipping Page for more information.

WHAT SHOULD I DO IF I HAVE PROVIDED THE INCORRECT SHIPPING DETAILS?

Please contact us before 8am EST if you noticed that your shipping details are incorrect. Note that we are unable to allow any amendments once your parcel has been dispatched.

Should your parcel be returned to sender, please note that we will be required to pass on a subsidized reshipping postage fee.

However, if your order is delivered to the wrong address due to providing incorrect information we are not liable for reshipment or refund.

IS THERE A POWER BANK INCLUDED WITH EVERY BACKPACK/BAG?

No, all power banks are sold separately.

Most of our backpacks/bags include a simple USB 2.0 connection for you to easily connect any USB 2.0 power bank on the market! (USB-C Coming Soon).

(Only our Solar Backpack is self-sustaining, no power bank required.)

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept payments by Paypal - Visa, Mastercard, and American Express.

IS THERE A WARRANTY ON BAGS/BACKPACKS?

The Vulcan Bags' covered by this warranty are warranted to the original owner against manufacturing defects in materials and workmanship for the lifetime of the product. If your product covered by this warranty fails due to a manufacturing defect we will repair it without charge, or replace it, at our discretion. Only original, unaltered and unmodified items and workmanship are covered.

This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Damage not covered under warranty, sling slider, buckle and clip damage, may be repaired for a reasonable rate. Buyer is responsible for all return shipping costs.

The bags/backpacks eligible for the lifetime warranty are covered to the original owner, for the lifetime of the product.  Unfortunately, this does not mean your lifetime.

Please email us at Contact@VulcanBags.com and include your Order Number as well as photos of the damage.

CAN I CHANGE OR CANCEL MY ORDER AFTER PLACING IT?

Our goal is to process orders as fast as we can so you can receive your order as soon as possible. Be sure to review and amend your order before you click “complete order."

You can request to cancel Monday - Sunday before 8am EST the day after your order. Please email us at Contact@VulcanBags.com and include your Order Number.

CAN I RETURN OR EXCHANGE AN ITEM?

Returns are accepted within 14 days of receiving your order. Customer pays return shipping. Must be in brand new condition.

Please see our Refund/Return Policy

WHAT IF I RECEIVED A FAULTY ITEM?

We are terribly sorry if this has happened. We would like to sort out any faults immediately. If you need to exchange the faulty item for the same item, send us an email at Contact@VulcanBags.com.

As soon as you discover a fault, please contact us immediately with photos or a short video (within 7 days of receiving your parcel). If 7 days have gone by since receiving your product, unfortunately we can’t offer you a refund or exchange.

If you need to contact us for any reason at all, please email us at Contact@VulcanBags.com or stop by out offices Monday through Friday 8 am to 5 pm EST at 34 East Somerset Street Raritan, NJ 08869!